About us

We will ensure that every person supported achieves a level of independence commensurate with their ability. We will provide tailored and person-centred support that promotes independence without compromising safety considerations. 

We will actively seek to give our clients (and their families) a voice to determine how they live their lives. This includes a choice of their preferred support workers where possible, what they eat, how they dress and present themselves, their entertainment, their learning and personal development.

We will provide regular opportunities for clients to input into the running of their services. We will ensure that feedback loops are in place that demonstrate how client input is leading to changes in our services. We will support clients to present their own needs, wants and preferences to various stakeholders including GPs, Commissioning Managers, social workers and others.

We will engender and nurture a values-based culture that is open, honest, trustworthy, relational and personable. We will do this, in part, by adopting values-based recruitment and comprehensive staff induction to ensure that we live out our values and attributes across our entire business. This includes in our client facing work, internally as staff and externally in our interactions with all stakeholders.

We will work in a joined-up manner with other service providers for the benefit of our clients. We commit to continuous learning, improvement and innovation through regular interaction with other providers and stakeholders. Where needed we will partner with others to ensure that the needs of our clients are met.

 Excellence will be the hallmark of our services resulting in exceptionally high standards and high quality of care support provided to our clients. Due attention will be given to the implementation of our set policies and procedures to ensure that we deliver safe, caring, responsive and effective services. We will administer and manage the company with excellence to ensure well-led services and a viable business that ensures continuity of care for our clients.